Frequently Asked Questions - Buyers

To register for an account:

1. Click the Profile icon on the top right
2. Sign in with either Shopify accounts or enter your email
3. This will take your to a page to enter your login details.

After you are done with this process, you should be redirected back to the home page, where you can begin browsing our artworks, or you can track your existing orders by clicking on your profile again.

To purchase an item on #MeetArts:

1. Browse for items in our Artworks page.
2. Click on an item to view more details.
3. Click Add to Cart to shop for multiple items or click Buy Now to immediately buy the item.
4. Once you are ready for payment, click on the basket icon on the top right of the page.
5. Fill out the personal information for Shipping.
6. Choose a shipping method.
7. Click Next.
8. Fill out the personal information for Payment Method. 
9. If your billing address is different from your shipping address, uncheck the box next to the line My billing and shipping address are the same, and fill out your billing address. Click Update to save the changes.
10. If you have a discount code, click Apply Discount Code and enter your code.
11. Review your order to check that your information and order are correct.
12. Click Place Order.

When you buy on #MeetArts, you’re purchasing from individual sellers. If you have any questions about an item or order, reach out to the seller directly.

#MeetArts accepts only credit or debit card payment via Paypal or Shopify Payments

You can search for items and artists in two ways.

1. You can use the search bar at the top right of the website to look for items and artists using keywords
2. When searching for items, to have more accurate results, enter descriptive terms in the search bar. For example, “green sculpture” will return fewer but more specific results than just “sculpture”. 
3. When searching for artists, if you know the name of the artist, enter their exact name. You will be brought directly to the artist.
4. You can use the filters located on the left side of the Artworks page to narrow your search.
5. Filters #MeetArts support include: price, artist, medium, size, and theme, color.

To purchase an item on #MeetArts:

1. Browse for items in our Artworks page.
2. Click on an item to view more details.
3. Click Add to Cart to shop for multiple items or click Buy Now to immediately buy the item.
4. Once you are ready for payment, click on the basket icon on the top right of the page.
5. Fill out the personal information for Shipping.
6. Choose a shipping method.
7. Click Next.
8. Fill out the personal information for Payment Method. 
9. If your billing address is different from your shipping address, uncheck the box next to the line My billing and shipping address are the same, and fill out your billing address. Click Update to save the changes.
10. If you have a discount code, click Apply Discount Code and enter your code.
11. Review your order to check that your information and order are correct.
12. Click Place Order.

When you buy on #MeetArts, you’re purchasing from individual sellers. If you have any questions about an item or order, reach out to the seller directly.

Located at the bottom of the website, under Subscribe to our newsletter, enter your email address into the bar. Then, click Submit.

Enter your account settings by clicking Account on the top right of the page. Select Address book from the list of options on the left. If you do not have any registered addresses, enter in your address and contact information. This will be your default billing and shipping addresses. 

If you wish to add in additional addresses, select Add New Address and enter in your information. 

If you wish to edit an additional address, scroll to the address you wish to edit under Additional Address Entries and select Edit. 

If you wish to edit a default address, click either Change Billing address or Change Shipping Address and fill out the information. 

If you wish to delete an address, scroll to the address you wish to delete under Additional Address Entries and select Delete. You cannot delete a default address directly, so you must replace it with another address.

If you wish to replace a default address with an additional address, scroll to the new address under Additional Address Entries and select Edit. Under the form, check either Use as my default billing address or Use as my default shipping address to use an additional address as a default address.

Enter your account settings by clicking Account on the top right of the page. Select Account Information and check Change Email. Fill in the new email address and your current password. Click Save.

Enter your account settings by clicking Account on the top right of the page. Select Account Information and check Change Password. Fill in the current password and the new password. Click Save.

Select Forgot your password?, fill in your email associated with your account, and complete the captcha. Click Reset My Password. If there is an account using that email, you will receive an email detailing further instruction.

#MeetArts is a trustworthy and reliable platform for all our buyers and artists. If the work you bought is substantially different from the description, is inauthentic, does not arrive, or arrives damaged, we will work with you for the best possible resolution, which may include getting your money back. However, in some instances, the best resolution may only be a partial refund, restoration, or an exchange. #MeetArts’s buyer guarantee covers transactions up to S$10,000. For transactions over this amount, our team is still here to try our best to find the best resolution for you.

#MeetArts buyer protection applies when:

• The buyer does not receive the work
• A work received by the buyer does not match the listing (e.g., the seller sent the wrong item)
• A work arrives without a described feature (e.g., artist’s signature)
• A work arrives with details in the listing that are meaningfully incorrect (e.g., wrong edition or size)
• A work arrives damaged that was not described or photographed in the listing
• A work is declared lost or damaged in shipment by the shipping company

To be eligible for #MeetArts buyer protection, you must:

• Complete your entire transaction through one of #MeetArts’ secure checkout methods
• File a case to #MeetArts within our standard reporting window:
• Items not as described must be reported within 7 days of receipt
• Items not received must be reported within 14 days of the latest expected delivery date
• Items with authenticity concerns must be reported within 20 days of delivery
• Provide any requested photographic evidence of the issue (including the work and the original packaging). If there is any damage to the package, do not open it and email our team.

If you pay the seller directly (e.g. via Paynow, Paylah!, wire transfer, check, PayPal or other off-platform payment methods), #MeetArts’ Buyer Guarantee does not apply.

Our team will make a decision whether your item is significantly not as described. Do take note that a difference of description must meaningfully impact the value or nature of the item. All dimensions of the items are approximate.

Examples of what’s not covered:

• A work has slightly different coloring depending on the lighting
• Details that are artistic or incidental to the making of the work, but it may not be evident in the listing photos (e.g. specific small brushstrokes)
• Slight differences in dimensions of the work
• The shipping company delays the arrival of the work
• Unpaid customs and duties or other charges that are the responsibility of the buyer
• Any issues relating to sales where you paid the seller directly and not through any of #MeetArts’ secure checkout methods
• Issues with works not listed on your order confirmation

#MeetArts Extended Authenticity Protection

In the rare case that you discover a work you bought is inauthentic, #MeetArts offers 20 days after delivery to report the issue to us. Extended Authenticity Protection will cover:

• Fake/fraudulent works and unlicensed reproductions inaccurately listed as the “original” artist’s work
• Works listed by the “original” artist, with a creation date within the artist’s lifetime, but were actually produced posthumously by the artist’s estate
• Gross misrepresentations which have a significant impact on the value of the work – as defined by #MeetArts’ Conditions of Sale

Our Extended Authenticity Protection does not apply to other facts about the work (e.g. wrong edition size, signature information or/and artwork size). In certain cases, the origin of a work may be unclear or difficult to ascertain with certainty by the author, and sellers may thus list these items as “Attributed to” an artist (for example, “Attributed to Michelangelo”). These attributions warn the buyers that there is an uncertainty about the work’s author, and as such #MeetArts’ Extended Authenticity Protection does not cover them.